Which of the following is an example of excellent customer service?

Addressing patients by name and making eye contact exemplifies excellent customer service because these actions foster a personal connection between the patient and the provider. Using a patient's name creates a welcoming atmosphere and conveys respect, making patients feel valued and recognized. Eye contact is crucial in communication as it helps to build trust, shows that you are engaged and attentive to their needs, and enhances the overall interaction.

Such personalized interactions are key components in healthcare settings where building rapport can significantly impact a patient's experience. By making the encounter more engaging, patients are likely to feel more comfortable and are encouraged to express any concerns or questions they may have.

In contrast, lengthy explanations might overwhelm patients or cause confusion; completing tasks without interaction can make patients feel neglected; and only greeting patients during busy hours can come across as insincere. All these alternatives lack the personal touch and attentiveness that excellent customer service entails.