Statements regarding accounts should generally be sent to patients on which schedule?

Sending account statements to patients on a monthly schedule is considered ideal in healthcare practices, including ophthalmology. Monthly statements help keep the lines of communication open between the practice and patients regarding their financial responsibilities. This frequent update allows patients to stay informed about their outstanding balances or payments made, making it easier for them to manage their accounts.

Receiving statements on a monthly basis also encourages timely payments, as patients are reminded regularly of their financial obligations. This schedule aligns with typical budgeting practices for most individuals, who often keep track of their monthly expenses.

A weekly schedule can overwhelm patients with too many communications, while a bi-weekly schedule may not be frequent enough to provide effective reminders. Conversely, an annual schedule can lead to confusion or unexpected bills, as patients might not recall smaller payments over a longer period. Thus, the monthly approach strikes a balance between keeping patients informed without overwhelming them, ensuring clarity in their account status and fostering a positive financial relationship between the practice and the patients.