If the recipient of a call is on the phone, should you alert them about a call holding?

Alerting the recipient of a call about a call holding is important for several reasons. It shows respect for all parties involved. By notifying the individual on the line that there is another caller waiting, you provide them with the opportunity to manage the situation effectively. This can help the recipient decide if they want to wrap up their current conversation or if they wish to ignore the waiting call, depending on its importance.

Moreover, professional etiquette in communication, especially in a healthcare setting like ophthalmology, emphasizes the importance of clear communication and efficient handling of patient inquiries. Keeping the person on the line informed contributes to smooth operations within the practice and helps maintain a good relationship with patients who are trying to reach the office.

In cases where the call is not acknowledged, it can lead to frustration for the waiting caller, who may feel neglected or unimportant, which is counterproductive to patient service standards. Thus, alerting the recipient about a holding call aligns with good customer service practices and demonstrates a commitment to effective communication.